Career

JOB DESCRIPTION – HOSPITALITY TEAM (Front of House) 

As the Front of House, you are the first touchpoint in each guest’s journey—a welcoming presence who sets the tone for their experience. Your role is to offer a heartfelt welcome, hold space with attentiveness, and guide guests toward the services, rituals, and practices that best serve their wellbeing. You will be a trusted source of knowledge, reassurance, and care, helping each person feel comfortable, confident, and excited to begin their time with us.

Every interaction is an opportunity to create something meaningful—whether it’s offering a grounding moment at check-in, guiding a tour that inspires curiosity, or remembering the little details that make someone feel truly seen. This role is about more than hospitality—it’s about cultivating connection, trust, and an atmosphere where each guest’s wellness journey can unfold with ease and joy.

CORE RESPONSIBILITIES

- Welcome and check in guests with warmth, offering personalized tours, answering calls, responding to emails and texts, managing bookings and payments, and introducing memberships, merchandise, and offerings.

- Create a welcoming, calm, and uplifting environment where every guest feels comfortable and valued.

- Personalize the experience by remembering preferences, celebrating special occasions, and honoring each guest’s unique journey.

- Contribute to the KEEN growth through intentional, values-aligned sales strategies—encouraging bookings, sharing promotions, and building lasting relationships that lead to memberships and return visits.

- Build genuine connections through meaningful, presence-filled conversations.

- Take initiative to resolve challenges in a way that leaves guests feeling heard, cared for, and supported.

- Perform walk-throughs to ensure the space is pristine, harmonious, and aligned with The Altar’s standards.

- Review guest feedback and act to elevate the experience wherever possible.

- Maintain deep knowledge of all modalities, services, and retail offerings to guide guests with clarity and confidence.

- Support the flow and energy of the space by moving through the facility, ensuring all areas are organized, inviting, and ready to receive guests.

QUALIFICATIONS & QUALITIES

Availability for flexible hours—including early mornings, evenings, weekends, and holidays.

Part Time – Minimum 5-10 hours/week, including 1–2 weekend shifts per month.

At least 1-2 years of experience in sales, hospitality, or guest experience roles.

Skill in meeting revenue goals while maintaining a guest-centered approach.

Strong communication and interpersonal skills, with a warm and attentive presence.

Reliable, detail-oriented, punctual, and motivated.

Open-minded, curious, and committed to ongoing personal and professional growth.

Passionate about wellness and familiar with the KEEN modalities—sauna, cold plunge, breathwork, mindfulness. 

Comfortable working on your feet for extended periods, lifting up to 20kg, and adapting to environments with significant temperature variation.

COMPENSATION

- This is an Energy Exchange role (reimbursed with credits)

- Ongoing education and personal development opportunities

- Complimentary use of the sauna and cold plunge (outside working hours, space permitting)

- Two complimentary guest passes to KEEN (space permitting)

- Discounts on services, merchandise, and partner wellness offerings

JOB DESCRIPTION – HOSPITALITY TEAM (Back of House: Cleaning Services)

As the Back of House Cleaning Team, you are the unseen force that makes every guest’s journey possible. Your role is to cultivate a pristine, safe, and harmonious environment—tending to the details that allow guests to fully relax and immerse themselves in their wellness experience. By caring for the space with diligence and intention, you create the foundation upon which all hospitality and healing can unfold.

This role is about more than cleaning—it is about stewardship. Every sweep, polish, and reset is an act of care, ensuring that each corner of the facility reflects calm, balance, and integrity. You embody the quiet hospitality that supports transformation: preparing the environment so that guests feel held, respected, and at ease from the moment they enter until the moment they leave.

CORE RESPONSIBILITIES

- Maintain the highest standard of cleanliness throughout all areas—including sauna, cold plunge, restrooms, locker areas, relaxation spaces, and back-of-house facilities.

- Ensure that all cleaning routines are completed with consistency and attention to detail: sweeping, mopping, sanitizing, dusting, restocking, and refreshing.

- Uphold health, safety, and hygiene standards in alignment with KEEN’s values and local regulations.

- Monitor supplies (linens, cleaning products, amenities) and communicate restocking needs in a timely manner.

- Prepare the space for opening, transition, and closing— ensuring seamless readiness for both staff and guests.

- Support the energy and flow of the facility by keeping equipment, furniture, and amenities in their proper place.

- Perform regular walk-throughs to identify areas requiring immediate attention and address them proactively.

- Handle laundry (washing, drying, folding, storing) with care and efficiency.

- Work collaboratively with the Front of House team to maintain smooth operations and elevate the overall guest experience.

QUALIFICATIONS & QUALITIES

- Availability for flexible hours—including early mornings, evenings, weekends, and holidays.

Part Time – Minimum 5-10 hours/week, including 1–2 weekend shifts per month.

At least 1–2 years of experience in custodial, facilities, or hospitality cleaning roles.

Strong attention to detail with a high standard for cleanliness and order.

Reliable, punctual, and motivated with the ability to work independently and as part of a team.

Comfortable working on your feet for extended periods, lifting up to 50 pounds, and adapting to environments with significant temperature variation.

Open-minded, curious, and committed to ongoing personal and professional growth.

Passionate about wellness and aligned with the KEEN ethos of care, presence, and intentionality.

COMPENSATION

This is an Energy Exchange role (reimbursed with credits)

Ongoing education and personal development opportunities

Complimentary use of the sauna and cold plunge (outside working hours, space permitting)

Two complimentary guest passes to KEEN (space permitting)

Discounts on services, merchandise, and partner wellness offerings

JOB DESCRIPTION – PHOTO & VIDEO CREATOR (10 - 20%)
 

As the Photo and Video Creator, you are the eye behind the experience. Your role is to capture the mood, energy, and community of Keen with precision and intention. Through image and sound, you translate moments into story, shaping how people feel Keen before they ever step inside.

This role is about more than creating content. It is about presence, timing, and taste. You move quietly through wellness and hospitality spaces, documenting what is real without disrupting it. Every frame, edit, and delivery is an act of care that protects the brand, elevates the atmosphere, and builds trust with the community.

About the role:

We’re looking for a passionate, detail oriented Photo and Video Creator to capture high quality content that reflects the mood, energy, and community of Keen. You’ll shoot and edit photo and video, work closely with the team on creative direction, and feel comfortable in a wellness and hospitality environment.

What you’ll do:

- Capture photo and video content for social media, website, campaigns, and events

- Edit short form video and photo sets with a consistent brand look

-  ⁠Build simple shot lists and work fast during shoots while staying calm and professional.

- Collaborate with the team on concepts, references, and storytelling

- Manage files, deliverables, and deadlines reliably

What we’re looking for:

-  ⁠You’re passionate and detail oriented

- Edit short form video and photo sets with a consistent brand look

- Strong camera and video skills including framing, lighting, and basic audio

- ⁠Confident editing skills in Lightroom and Premiere Pro or DaVinci Resolve

-  ⁠Interested in wellness and familiar with the Keen modalities and vibe

-  ⁠Experience in client facing and hospitality roles with a warm presence

- ⁠Reliable, organized, and able to deliver clean work consistently

- ⁠Portfolio required!

Nice to have:

- ⁠Motion graphics basics (titles, simple overlays)

- Experience shooting in low light and creating cinematic mood

- Social first instincts for Reels and TikTok

What you get:

- ⁠A small core team with a familiar, supportive vibe

- Open communication and creative input that is actually welcome

- Full access at Keen⁠

- ⁠A strong platform and brand to create with and grow through

- The chance to build a long term creative partnership, not just a one off gig

Start: As soon as possible

Sounds interesting?
Send your portfolio, availability, and a short note about why you fit Keen to [email protected] or via contact formular with the subject line Photo & Video Creator.